Effective Date: [28/08/2025]
Company: Khurana Wines Ltd (trading as United Cups)
Registered Address: [366a Cowley Road, OXFORD, OX4 2BY]
Contact Email: [contact@unitedcups.com]

These Terms & Conditions (“Terms”) govern your use of the United Cups website and services. By creating an account or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

• Our services are intended for business customers (e.g., cafes, restaurants, airlines, and transport operators).
   
• By registering, you confirm that you act with full authority on behalf of your business.
   

• Customers must register an account to place orders.
   
• You are fully responsible for keeping your login details secure and for all activities carried out under your account.
   
• We may suspend, restrict, or terminate your account at any time without notice if we believe you have violated these Terms or acted in a way that may harm our business.
   

• All orders are subject to acceptance and availability. We may reject or cancel any order at our sole discretion.
   
• Prices may change at any time without prior notice.
   
• Payment must be made in full via PayPal or bank transfer before dispatch.
   
• Title and ownership of goods remain with Khurana Wines Ltd until payment is received in full.
   

• Delivery times are estimates only; we do not guarantee exact delivery dates.
   
• Risk passes to you upon delivery, but goods remain our property until fully paid.
   
• We are not liable for delays caused by couriers, customs, strikes, or circumstances beyond our control.
   

• Returns are only accepted for faulty or incorrectly supplied goods.
   
• Claims must be made within [1] day of delivery.
   
• Refunds, where approved, will be processed via the original payment method at our discretion.
   
• We do not accept returns for change of mind, surplus stock, or business downturn.
   

You agree not to:

• Use our website for unlawful, fraudulent, or harmful purposes.
   
• Misrepresent your identity, business, or authority.
   
• Attempt to damage, hack, or interfere with our systems.
   
• Upload or distribute harmful, offensive, or illegal material.
   

We may remove any content, suspend access, or close accounts that breach these rules.

• All content on our website (text, images, designs, product data, branding) is owned by Khurana Wines Ltd.
   
• You may not copy, reproduce, adapt, distribute, or exploit our content without prior written consent.
   
• Any unauthorised use may result in legal action.
   

We make reasonable efforts to ensure information on our website is accurate. However, errors may occur, and we are not liable for reliance on incorrect product descriptions, pricing, or availability.

• To the fullest extent permitted by law, Khurana Wines Ltd will not be liable for any indirect, incidental, or consequential loss, including loss of profit, revenue, or business.
   
• Our total liability in respect of any claim is strictly limited to the value of the order concerned.
   
• We are not responsible for third-party failures, courier delays, payment provider issues, or circumstances beyond our control.
   

You agree to indemnify and hold harmless Khurana Wines Ltd, its employees, and partners against all claims, damages, or expenses arising from:

• Your breach of these Terms,
   
• Misuse of our website or services,
   
• Your failure to comply with applicable laws or regulations.
   

• We may suspend, withdraw, or change our website and services at any time without liability.
   
• We do not guarantee uninterrupted access to the website and are not liable for downtime or technical issues.
   

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may revise these Terms at any time by updating this page. Continued use of our services after changes constitutes acceptance of the updated Terms.

Effective Date: 28/08/2025
Company: Khurana Wines Ltd (trading as United Cups)
Registered Address: 366a Cowley Road, Oxford, OX4 2BY
Contact Email: contact@unitedcups.com

United Cups (“we”, “our”, “us”) values your privacy and handles your data in line with the UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website, services, and products.

By using our website and services, you agree to this Privacy Policy.

We may collect the following:

• Account Data: name, business name, email, phone number, billing and delivery details.
   
• Transaction Data: orders, payments (via PayPal/bank transfer), refunds.
   
• Technical Data: IP address, browser/device details, cookies, and analytics.
   
• Marketing Data: your preferences if you subscribe to updates.
   

You are responsible for ensuring that the information you provide is accurate and kept up to date.

We may use your information to:

• Provide and manage your account.
   
• Process and deliver orders.
   
• Manage payments, refunds, and invoices.
   
• Improve our website, services, and customer experience.
   
• Communicate with you regarding updates, offers, and promotions (if opted in).
   
• Meet legal, tax, and regulatory requirements.
   

We may also use aggregated, non-identifiable data for business analysis.

We process personal data under:

• Contract: to provide the products/services you request.
   
• Legal Obligation: to meet tax, accounting, or regulatory duties.
   
• Legitimate Interests: to improve services, prevent fraud, and promote our business.
   
• Consent: for marketing communications (can be withdrawn anytime).
   

We may share personal data with:

• Payment providers (PayPal, banks).
   
• Shipping and logistics companies.
   
• IT and website support providers.
   
• Professional advisers (accountants, auditors, legal).
   
• Regulatory or law enforcement authorities, if required.
   

We are not responsible for how third parties handle your data once shared with them.

We use cookies and similar tools for:

• Website functionality
   
• Analytics and performance
   
• Personalised experience
   
• Marketing (if you consent)
   

You can block cookies in your browser, but parts of the website may not function properly.

We keep personal data for as long as necessary to:

• Provide services
   
• Fulfil legal/tax obligations (usually 6 years for business records)
   
• Resolve disputes
   

After this, data will be securely deleted or anonymised.

We take reasonable steps to protect your information. However, no system is 100% secure, and we cannot guarantee complete protection against unauthorised access, cyberattacks, or misuse of data.

If data is transferred outside the UK (for example, via service providers), we will ensure appropriate safeguards are in place.

Under UK GDPR, you have the right to:

• Access your personal data
   
• Request correction or deletion (where legally possible)
   
• Object to processing or request restriction
   
• Request data portability
   
• Withdraw consent for marketing
   

Requests will be handled within one month, but we may refuse or charge a fee if requests are excessive or unfounded.

We are not responsible for:

• Losses caused by third-party providers (e.g., PayPal, couriers)
   
• Data breaches resulting from circumstances beyond our reasonable control
   
• Consequences of you sharing incorrect, outdated, or insecure account information
   

We may update this Privacy Policy at any time. Updates take effect immediately once published on our website. Continued use of our services means you accept the updated terms.